Our order preparing time is up to 24h. If the order is made until 14:00 the shipment is made the same day. For Spain and Portugal Peninsula the delivery time is 72h, but almost always arrives in 24h. For the Canary Islands shipping is done by post, and takes approx. Balearic 3-4 dias7 days. 7 to 10 days to islands, UK, Ireland, and main cities of the rest of Europe.
Long distance shipping for overseas will be done by international mail (with insurance) and may take up to 20 business days.
We are sorry to report that we cannot process orders to a Postal box address and we do not ship counter-reimbursement.
All orders are processed and delivered only on weekdays (Monday-Friday, except holidays).
All orders require a signature upon delivery. If you are not there to sign, the emails will leave a card for you to call to make the alternative arrangements or collect. If you want to put a request for the goods to be in a safe place in case of your absence, please note that Natural Sun is not responsible for any loss or damage of these goods.
The next section details how customers can return the goods purchased in the online store on our website and how the rebates are calculated depending on the cause of the return.
Returns 14 calendar days of warranty-returns and refunds
At Natural Sun we want all our customers to be completely satisfied every time you buy with us. However we know and understand that there may be times when you want to return items. That is why we offer a guarantee of 14 calendar days of return, so if for any reason you are not satisfied with your purchase, you can return it, without opening it, in its original condition, within 14 days of the date you received it and receive a refund for the product or property acquired. The reimbursement does not include the delivery costs of shipping the goods to you, or return the postal costs unless there has been an error on our part or the item is damaged or defective-please see damaged or defective items and errors on our part. Returns and reimbursements. For your protection, we recommend that you use a Certified mail service to secure the merchandise during the return postage.
14 days reflection period-right of withdrawal
According to the distance selling regulations, customers within the European Union also have the right to desist from the purchase of an item within 14 business days following the day after the delivery of the item. Therefore, if you feel for any reason you no longer wish to keep the purchase, you can return it, in its original state within 14 working days after the date of delivery of the item, the cost of the item and the cost of sending the item to you will be refunded. , but the costs of sending the item back to us will not be reimbursed, unless it has been a mistake on our part or the item is damaged or defective-please see damaged or defective items and errors on our part-returns and refunds. Please return items duly packaged with a copy of the invoice to the address listed on invoice:
Calle Orient,79-84 1o. Ofibuilding
Sant Cugat del Valles
You must first complete the withdrawal form here.
We recommend that you use a Certified mail service to secure the merchandise during the return postage.
Damaged or defective items and errors on our part-returns and refunds.
While we make every effort to ensure that all items are shipped correctly and in perfect condition, on rare occasions we may be mistaken or items may be damaged in transit or perhaps defective. Because these items are damaged or defective, or we have made a mistake, they will be fully refunded; The item, shipping charges collected by us when you take your order and postage costs back.Please note that you are responsible for the cost of return postage, unless the merchandise we have sent is damaged or defective before reception or there has been an error on our part. If you are unable to download our return form, you can request a copy by email or fax, providing your fax number or email address.