Delivery & Returns

Please allow up to 7 working days Spain and Portugal, 14 days Spanish Islands, Uk, Ireland, rest of Europe.

Long distance overseas order will be sent by Mail International and can take up to 20 working days.

We are sorry to advise that we are unable to process orders to a P.O Box address.

All orders are processed and delivered on working days only (Monday – Friday, excluding bank holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, Mail will leave a card for you to call to make alternative arrangements or collect. If you do wish us to place a request that goods are left in a safe place on your property in your absence, please note Natural Sun cannot be held responsible for any loss or damage to these goods.

The following section details how our customers can return goods purchased from the website shopping cart and how refunds are calculated dependent on the cause for return.

14 DAY RETURNS GUARANTEE – RETURNS&REFUNDS

At  Natural Sun we want all of our customers to be completely satisfied every time you shop with us. However we know and understand there may be occasions where you want to return items.  That’s why we offer a 14 day returns guarantee, so if for any reason you are unhappy with your purchase, you can return it, unopened, in its original condition, within 14 days of the date you received it and receive a refund for the product or goods purchased.  The refund does not include the delivery charges of sending the goods to you, or return postal costs unless there has been an error on our part or the item is damaged or defective – please see Damaged or Defective Item or Errors on Our Part – Returns & Refunds.
For your protection we would recommend you use a recorded delivery service to insure the goods during return postage.

14 DAY COOLING OFF PERIOD – RETURNS & REFUNDS

Under the Distance Selling Regulations, customers within the European Union also have the right to withdraw from the purchase of an item within 14 working days of the day after the item is delivered.  Therefore if you feel for any reason that you no longer wish to keep the item, you can return it, in its original condition within 14 working days after the date the item is delivered, we will refund the cost of the item and the cost of sending the item to you, but will not refund your costs in sending the item back to us, unless there has been an error on our part or the item is damaged or faulty – please see Damaged or Defective Item Or Errors On Our Part – Returns & Refunds.  Please return items securely packaged with a copy of your invoice to the address that figures in your invoice:

Natural Sun
Cosmoprof Group
Calle Orient,79-84 1o. Ofibuilding
08172
Sant Cugat del Valles
Barcelona,
España

Before sending you product please fill the withdrawal form  here

We wouldstrongly recommend you use a recorded delivery service to insure the goods during return postage.

DAMAGED OR DEFECTIVE ITEMS AND ERRORS ON OUR PART – RETURNS & REFUNDS

Whilst we do our best to ensure all items are dispatched correctly and in perfect condition, on rare occasions we may get it wrong or items may be damaged in transit or perhaps are defective.  Because these items are damaged or defective or we have made an error, we will refund in full; the item, the delivery charges levied by us when taking your order and your return postage costs.
Please note that you are responsible for the cost of return postage, except where the item we sent you was damaged or defective on receipt or there was an error on our part.  If you are unable to download our returns form you can request an email or fax copy by  providing your fax number or email address.