skip to Main Content

How do we obtain your personal data?

We collect your personal data on several occasions:

– Every time you contact us directly, for example through the websites,, through the customer hotlines, to request information about our products and services.

– When you buy a product or service (for example, in Natural Sun or Equipcosmedic).

– When you participate in our marketing campaigns, for example, by filling out a response card or participating in any promotion through our websites or restaurants that requires you to complete an online form with your personal data.

The products and services of Natural Sun or Equipcosmedic, as well as their promotional campaigns, are directed and thought mostly for adults. In this sense, we will only collect and process your personal data if you are at least 14 years old. Natural Sun or Equipcosmedic reserves the right to carry out verifications of the age of the people who provide personal data. Any data of a minor of 14 years, will be eliminated.

We would be grateful if you could help us to keep your personal details up to date by informing us of any change in your contact details or preferences.

What information can we obtain about you?

Through the various services and contact channels described in this Privacy Policy, the following types of data may be collected about you:

Contact Information
name, address, phone numbers, e-mail.

information you provide us about your preferences, for example, the type of products.

Use of the Site and Communications
how you use our site; whether you open or forward our messages; as well as information collected through cookies and other tracking technologies Cookies Policy

In accordance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, Cosmoprof Group Limited hereby informs you that its website or any other name it may have in the future (hereinafter, the “Website”) uses cookies, computer files which are stored on your computer during your browsing and which generally contain a number which allows your computer to be identified.

As a general rule, the following types of cookies exist:

Depending on their expiration date:

Session: They expire at the end of the session.

Persistence: They do not expire at the end of the session.

Depending on their origin:

Origin: Enabled by the website you are browsing.

Third parties. They come from other websites.

The purposes for which Natural Sun uses cookies on the Website can generally be summarized as follows:

1 – Analytical Cookies
They are used to collect user activity statistics. Among others, the number of users who visit the Website, the number of pages visited, as well as the activity of users on the Website and their frequency of use are analysed.

The information collected is always anonymous in such a way that no link can be established between it and the natural person to whom it refers.

2 – Authentication Cookies
They are used by the Web Site for the maintenance of the user’s session during each visit, being dominant in private environments of the Web Site that require a username and password for access.

Except in the case of analytical cookies, the use of cookies has an effect on your privacy, given that as a general rule it allows its content to be related to the IP address of connection and other personal data relating to you, such as those provided voluntarily.

Depending on each case, the aforementioned cookies used by Natural Sun Equipcosmedic may be session or persistent and own or third parties. These circumstances, among others, will determine the need to obtain or not your consent for the use of these cookies.

By accepting this Cookies Policy, you are accepting the generation of cookies for the purposes mentioned above, in those cases where such consent is necessary.

Notwithstanding the foregoing, should you subsequently wish to delete the cookies that have been stored on your computer and which necessarily require your consent, you may do so by using the tools provided by your browser for these purposes. In this sense, you can find additional information through the following links:


Internet Explorer:



If you do not accept cookies or reject them later, the functionalities of the Web Site

Sales Information

information on purchases made on the website, as well as complaints and claims.

Customer Service, promotions and advertising – to respond to queries and present you with offers and news.

NATURAL SUN O EQUIPCOSMEDIC collects your contact information, information about your preferences and data on the use of websites and communications, you can also use information on sales and services that you have provided through the web to determine those offers and news that may be more interesting and to contact you in relation to such offers, based on your preferences in marketing (and can change through the web portals). NATURAL SUN O EQUIPCOSMEDIC may share this information with franchised restaurants in order to follow up on your requests and present you with more specific offers.

Treatments relating to promotions and advertising are only carried out when you have consented to them.

Compliance with legal and regulatory obligations – to comply with our legal obligations to comply with the information requirements of both judicial bodies, regulatory and supervisory bodies and law enforcement agencies.

All data controllers are subject to and bound by the laws of the countries in which they operate. These obligations include the provision, under certain circumstances, of personal data to judicial bodies, regulatory or supervisory bodies and law enforcement agencies. These data processing are based on the existence for NATURAL SUN O EQUIPCOSMEDIC of a legal obligation of collaboration with such bodies.

How do we keep your data protected?

To ensure the protection and maintain the security, integrity and availability of your data, we use various security measures.

Although it is not possible to guarantee absolute protection against intrusions when transmitting data over the Internet or from a website, both we and our subcontractors and business partners make every effort to maintain physical, electronic and procedural protection measures to guarantee the protection of your data in accordance with the applicable legal requirements in this area. The measures we use include the following:

– limit access to your data only to those people who need to know them in light of the tasks they perform;

– as a general rule, transfer the collected data in encrypted format;

– store the most sensitive data (such as credit card data) only in encrypted format;

– install perimeter protection systems for computer infrastructures (“firewalls”) to prevent unauthorised access, e.g. “hackers”, and

– regularly monitor access to computer systems to detect and stop any misuse of personal data.

In cases where we have provided (or you have chosen) a password that allows you to access certain parts of our websites or any other portal, application or service under our control, you are responsible for keeping it secret and complying with all other security procedures we notify you of. You may not share your password with anyone.

How long do we keep your data?

Your personal data will be kept for as long as necessary to fulfill the purpose for which it was collected. If your data is used for various purposes that require us to retain it for different periods of time, we will apply the longer storage period.

In any case, we limit access to your data only to those persons who need to use it for the performance of their duties.

Our data retention periods are based on business needs, so that access to personal data that is no longer necessary is either limited to the fulfilment of strictly legal obligations or is securely destroyed.

Marketing Purposes: With respect to the use of your information for marketing purposes, we will retain that information for that purpose for two years following the date on which we last obtained your permission to send you marketing communications, unless you request that we exclude you from such communications by revoking your consent.

Purposes relating to the performance of a contract: with respect to the use of your information for the performance of any contractual obligation we have with you, we will retain such data for the duration of the contract and for the following ten years in order to be able to respond to any further inquiries or complaints.

Purposes related to the fulfilment of legal and regulatory obligations: certain information must be kept for the periods required by the specific regulations that apply (tax, commercial, money laundering, etc.).

With whom can we share your data and how do we protect it?

NATURAL SUN O EQUIPCOSMEDIC relies on various service providers to offer the products and services mentioned.

Although it is not possible to guarantee absolute protection against intrusions when transmitting data over the Internet or from a website, we, our subcontractors and business partners make every effort to maintain the physical, electronic and procedural protection measures necessary to guarantee the protection of your information in accordance with the applicable data protection requirements.

All your data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and is accessed and used according to our security criteria and policies (or equivalent of our subcontractors or business partners).

If you would like to request a copy of the specific protection measures we apply for the export of your information, please contact the Corporate Data Protection Officer.

How to view and change your preferences on the Natural Sun or Equipcosmedic Client Panel

You can change your information preferences through your account settings.

How to contact us, what are your data protection rights and your right to file complaints with the data protection authority

You can also contact the Data Protection Officer at the address given here:

Cosmoprof Group Limited

DPD Contact: M. Garcia

Tel.: 911 23 60 66

Email: jurí

We remind you that you have the right to request:

– more details about how we use your information,

– a copy of the information you have provided to us,

– correct inaccuracies in the information we maintain,

– delete information for which we no longer have a legal basis,

– revoke your consent for the processing of your data for these purposes, in cases where the processing of the data is conditional on consent, as well as for any direct marketing communication,

– oppose any processing of your data – including profiling – that takes as its legal basis legitimate interest, unless our reasons for doing so outweigh any possible prejudice to your data protection rights,

– restrict the way we use your data while investigating a complaint.

Your exercise of these rights is subject to certain exceptions for reasons of general interest (e.g., prevention or detection of crime) and for our own interests (e.g., maintaining the confidentiality of legal advice). If you exercise any of these rights, we will verify that you are actually entitled to do so, and we will respond to you within one month or within the maximum period provided for in Spanish law, whichever is less.

If you are not satisfied with the way in which we use your information or with our response to the exercise of any of these rights, you can file a complaint with the Spanish Data Protection Agency (

Contact details of the company and of the Data Protection Delegate

If you have any questions about our use of your personal data, you can contact our data protection officer at any time:

Cosmoprof Group Limited

DPD Contact: M. Garcia

Tel.: 911 23 60 66

Email: jurí

Legal basis for the processing of personal data

The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:

– You have expressed your consent (you have been presented with a consent form to authorise the processing of your data for certain purposes; you may revoke your consent at any time);

– The processing of your data is necessary for the management and maintenance of a contract signed with you;

– The processing of your data is necessary to comply with our legal obligations;

– We use your data to achieve a legitimate interest and our reasons for doing so compensate for any possible damage to your rights to the protection of your data;

There may be purposes that are permitted under other legal bases; in such cases, we will make every effort to identify the legal basis in question and communicate it to you as soon as we become aware of its existence.

Back To Top